Yakima County Human Resources

  • 502-11 Technology Administrator - Technology Services

    Working Title
    Systems Technology Administrator
    Location
    US-WA-Yakima
    Type
    Regular Full Time Budgeted
    FLSA Status
    Non-Exempt
    Department
    Technology Services
    Hours/Week
    40
    Required Testing/Exercises
    None
    Union
    Teamsters-Technology Services
    Open Date
    9/12/2018
    Close Date
    9/26/2018
    Compensation
    $4,965 per month
  • Overview

    There is one opening with the Yakima County Technology Services Department. Position is responsible for designing, implementing and maintaining all Yakima County technology applications including numerous business critical and public safety systems used by Yakima county and outlying agencies. Applications include: Ascend/Ascend Web, Beast, Benchmate, Case-in-Point, Cayenta, ChequeScribe, Crossmatch, Dims/Dixie, Dog License, E-File, Employment Application, E-Reet, FAMS, Faxability, Fidlar, FTR Gold, ApplicationXtender, Kofax Scanning Software, IPMS, Juryload, JuryPlus, Justware, LawBase, Liberty, LPR, OnBase, Paradigm, Prosecutor Dialogue, RiteTrak, SharePoint, SIGMA, SIGMA-FSI, Spillman, Springbrook, SQL Reporting Services, TMS, TPR, WPA. This recruitment could be used to fill similar jobs occurring within 90 days of the closing date of this posting.

    Responsibilities

    System Administration:

    Position is responsible for designing, implementing and maintaining assigned vendor supported applications including numerous business critical (Cayenta, Ascend) and public safety systems (Spillman), used by county employees and outlying governmental agencies. Responsible for technical administration and management of internally developed interfaces and applications.

     

    Functions as technology administrator for assigned application(s).   Researches system requirements and specifications provided by vendors to ensure compliance with county policies and guidelines; Identifies who are the users of the system and what permissions they need, the level of network access and the security groups are required.

     

    Implements new and upgrades existing technology systems as requested by client or vendor. Identifies the system requirements for hardware and software, performs a cost analysis reports for purchase and maintenance, product lifespan, data storage and determines impact on users / department / network. Collaborates with project stakeholders and project teams to identify project scope, benefits, limitations, testing and implementation timelines.

     

    Troubleshoots and resolves issues for assigned application(s) and when necessary, collaborates with other Technology Services and vendor staff; Works with other city, state or county government agencies to discuss current business matters, resolve issues, share information, and test or implement updates or new systems.

     

    Prepares documentation on system use and configuration for reference by other Technology Services staff as well as the secondary support personnel; Provides training and guidance to users.

     

    Daily system support and maintenance:

    Provide advanced level troubleshooting and debugging expertise by reviewing logs/code, contacting affected parties to collect critical information;   Writes, schedules and maintains scripts and scheduled automated tasks using a variety of scripting languages and tools; Implements fixes and applies patches to resolve system issues.

     

    Functions as liaison with vendors and clients to resolve issues. Collects critical information for issues to relay an accurate, concise and comprehensible summary in a verbal or written manner to involved parties.

     

    Prepares maintenance notices to send out to affected users and maintains logs to document issues, changes and fixes. Facilitates meetings with application power users to discuss current issues and plan for future activities.

     

    Responds to after hour emergencies and is available for after hour standby work as requested.

     

    Research and development:

    Researches, tests and recommends technology in assigned areas and identifies what technology or tools are needed to support assigned applications.

     

    Investigates how existing technology can be modified for new applications and evaluates security risks.

     

    Explores industry best practices for technology and security in government and makes recommendations to management; Analyzes technical solutions for business issues and calculates benefit.

     

    Gathers and studies various resources to maintain expertise in specialty applications area; Participates in ongoing training to enable continuing innovation and an understanding of new releases of operating systems and other software tools required to support assigned systems; Attends user groups and conferences with other government or private enterprises using related systems within the state or around the world.

     

    Disaster Recovery Planning:

    Prepare and update disaster recovery documentation for supported applications by identifying critical information needed, potential disaster scenarios, testing and outcomes, data restoration, the personnel needed and the procedures to restore the system.

     

    Secondary backup and other duties:

    Performs other duties as assigned including: secondary support and assistance on other applications assigned as primary responsibilities to co-workers. Carries out other duties as requested when Technology Services responds to critical outages. Provides technical assistance to other Technology Services staff. Assists new staff in understanding various aspects of their position and the business processes within the department.

    Qualifications

    Experience and Training:

    Bachelor’s Degree in Computer Science and two (2) years full-time system support experience including application or server hardware support, OR an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.

     

    Required:

    Valid United States Driver’s License and proof of insurance, if requested.

    Successful completion of a criminal history background check.

    Proven work experience with the following: Windows Server, general computer operations, MS Office, Outlook/E-mail, Internet Browser

     

    This is a Teamsters Local #760 Bargaining Unit position. As a condition of employment you are required to become a member of the Unit or pay representation fees per the negotiated contract.  In addition, contributions as a member of the Western Conference of Teamsters Pension Trust are required for each compensable hour paid per the negotiated contract.

     

    Preferred:

    Technical experience with the following: Unix/Linux, Active Directory, SQL Server, Oracle, Sharepoint

     

    Equipment Operated:

    Telephone, copy machine, fax machine, voice mail, computer, mobile devices, printer, scanner, various computer/server hardware and software.

     

    Working Conditions/Physical Requirements:

    May be required to work outside of standard business hours and at alternate work locations. Duties are performed in an office setting and in the field; inter-county travel for meetings and/or site surveys is essential, and long distance travel may be required for training or meetings. Requires standing, sitting, walking, lifting, carrying, pushing, pulling, bending, reaching, kneeling, crouching, fingering, feeling, talking, handling, hearing and visual acuity. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

     

    Minimum Qualifications:

    Knowledge of: (upon entry)

    Computer operations: advanced level of knowledge of software programs including: Microsoft Server products, Microsoft Office products, Microsoft SQL Server, Microsoft Reporting Services; Basic understanding of the operation required for secure backup and restoration of critical systems and data; Computer operations: Some knowledge of server, office computer with regards to security and threat prevention; Research methods and analysis techniques: Advanced level of knowledge of computer systems and software troubleshooting techniques; and Customer service principles and techniques.

     

    Skills and abilities in: (upon entry)

    Using a personal computer and related software applications; operating basic office equipment; determining priorities and making critical decisions. Developing projects; developing, writing applying and implementing policies and procedures; resolving problems and conflicts; giving presentations, facilitating meetings; researching, and implementing compliance measures related to legislated requirements; time management; establishing and maintaining effective working relationships with staff at all organizational levels and with the public; and oral and written communication sufficient to exchange or convey information.

     

     

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